TrustFord celebrates opening of newly refurbished PartsPlus site in Thurrock

Added: 24 March 2023

TrustFord has celebrated the opening of its newly refurbished PartsPlus Centre and Aftersales Contact Centre in Thurrock, representing an investment of £1.2 million.

Stuart Mustoe, newly appointed Chief Executive Officer of TrustFord, officially opened the refurbished site, accompanied by General Manager Rod Brewer; Contact Centre Manager, Lorraine Smith, and members of the Board & Leadership team on Wednesday 1st March 2023. Guests included Property suppliers and Richard Allott, Operations Director, Parts Plus.

Speaking at the opening, Stuart Mustoe, Chief Executive Officer of TrustFord, said:

“At TrustFord we’re always looking for ways to drive the standard in customer care. The redevelopment of the PartsPlus Centre in Thurrock provides us with the scale and resources to meet our customers’ parts needs today, and into the future.

We are also delighted to provide brand new facilities for our Aftersales Contact Centre colleagues. I’m especially proud of everyone who worked hard to get the site ready to open and are so committed to providing the very highest levels of customer care”.

The PartsPlus Centre, which supports the sale of trade parts directly to franchise groups, independent repairers, and body shops, has seen an extensive redevelopment. The investment includes a new mezzanine floor, additional storage racking to increase the warehouse storage capacity, a new conveyor belt which will reduce manual handling and improvements to the building’s façade, including LED Lighting. Outside the centre, improvements have also been made to the car parking facilities and there is plenty of space for visiting guests and colleagues on site.

In addition to the operational investment, the redevelopment offers an enlarged and enhanced office space for the dealer group’s Call Centre Team, that recently relocated to the newly refurbished PartsPlus Centre in Thurrock.