Complaints Statistics

As a member of the FCAs "Treating Customers Fairly" programme, and working in partnership with organisations such as Trading Standards, we aim to operate under the highest standards of Corporate Governance and use best practice at all times.

All customer complaints are taken very seriously and we have a comprehensive process to ensure these are received, assessed and responded to appropriately and fairly.

In addition to complying with legislative and regulatory requirements, we proactively request customer feedback on the quality of products and services provided to ensure continuous learning and improvement.

In accordance with FCA Regulations, we currently have no data to produce as Ford Retail have not received an amount of complaints above the regulated figure of 500 over a 6 monthly period.